Frequently Asked Questions

What is the currency amount for premium card?

The minimum amount that can be loaded on the card is 100 USD or an equivalent amount in another currency. The maximum amount would be consistent with the guidelines VEVO Group Bank applicable from time to time. You can learn more about it by contacting our consultants using the form on our website or by calling us directly.

What should I do if my card is lost?

If you lose your card, please immediately contact our customer service center so we can re-issue as quickly as possible.

Do I have to maintain a minimum balance?

It depends on the card you choose. For example, if you choose a basic card, you get a special exemption from the minimum balance required.

What are the security features of mobile banking?

The mobile banking browser are very similar to Internet banking on PCs. The corresponding handset browser replaces the PC browser to access banking services. Among the important safety measures in place include the VeriSign SSL, HTTPS, etc.

What browser do I need for online banking?

Our banking system supports all browsers. Some of most popular are Chrome, Opera, Firefox and Safari. If you use Internet Explorer, make sure that your browser version is 9.0 or higher.

Can I make online payments to foreign recipients?

Yes, you can. Our bank does not limit the payments to a particular country. So, whether you use our online banking system, you can transfer any amount of money or buy services and online and pay securely products.

You have other questions?

You can always talk to us live via live chat, phone call or from our website.
Send us an email or call us, our lines are always open.

Phone call :

You have chosen to join us by phone? No problem. Please dial this umber. +33 7 56 90 99 58

Instant chat :

Chat in real time with one of our financial advisors, for fast processing and without delay your case.

Go to our agency:

A visit to our agency tempting? Our doors are open Monday to Friday from 8h to 20h and Saturday from 8am to 18pm.